A ticket
The normal way. It reaches us, it stays in one place, and you can read the answer again later.
Open a ticket
Our own machines, our own code.
XionHosting runs its own KVM nodes in Duesseldorf and wrote the panel that manages them. Servers, hosting and domains, one account, one balance, and nothing that renews behind your back.
Six things you can look up
Node names, processor, data centre, contact points. Every point below is in our own systems or in the imprint, and none of it is an adjective.
Our own nodes in Duesseldorf
Two KVM nodes, gold01 and gold02, both on Intel Xeon Gold 6230 at myLoc. We run them ourselves rather than reselling capacity somebody else owns.
Panel and billing built in house
The control panel, the provisioning and the billing are our own code, not a licensed shop system. That is why a fix can land the same day it is reported.
Provisioned automatically
A KVM server is running in under a minute after the amount leaves your balance. Nobody has to approve it and no ticket stands in the way.
A German company
German data centre, German invoice, German law and the GDPR. Support answers in German, and so does everything the panel writes to you.
Reachable for abuse reports
[email protected] goes to a person. The imprint names the contact points required under the DSA and the TCO regulation, because a hoster that cannot be reached is a problem for everyone.
Servers, hosting and domains
KVM root servers, whole dedicated machines, web hosting on Plesk and domains. One account, one balance, one panel for all of it.
You keep the decisions
Prepaid instead of a contract. That changes who has to act: not you to get out, but you to carry on.
No contract, no notice period
You top up a balance, each service takes its month from it. Stop topping up and it ends by itself. There is nothing to get out of.
The price you see is the price you pay
Every price on the site already includes 19% German VAT, and there is no setup fee on top of any product.
Every renewal is your call
We remind you before something runs out and you decide. Nothing here renews quietly in the background, domains least of all.
Root, DNS and the auth code are yours
Full root on your machine, DNS records in the panel, and the auth code for a domain transfer is one button. Leaving needs no conversation with us.
What customers say, unedited
4,7 out of 5 from 31 reviews on Trustpilot. They are not hosted here, so we cannot pick them, and that is exactly what makes them worth reading.
How to reach us
There is no contact form here on purpose: an open form collects far more abuse than messages. These three ways all end up with the same person.
Abuse reports
Something on our network causing trouble? Write to [email protected]. It goes to a person, not to a queue nobody reads.
[email protected]Discord
For the quick questions that do not need a ticket. Other customers read along, which is often the point.
To the serverTry the smallest thing we sell
A few euro, running in a minute, and it ends when you stop renewing it. That is the shortest way to find out how we work.