A ticket
For anything about your account, an order or a machine. It hangs on your account, so we can see what you mean without asking, and you can read the answer again later.
Open a ticket
Three ways, all of them read.
There is no contact form here. An open form collects far more abuse than messages, and the ones that matter drown in it. These three arrive.
Abuse reports
Something on our network causing trouble? Write to [email protected] with the address and a timestamp. It goes to a person, and the imprint names the contact points required under the DSA and the TCO regulation.
[email protected]Discord
For the quick questions that do not need a ticket. Other customers read along, and often that is the point.
To the serverLooking for something specific?
Three things have their own place, because they are not messages.
Right of withdrawal
A withdrawal is a declaration, not a message, so it has its own page and its own form. To the withdrawal form
Postal address and legal notices
Company, address, VAT status and the contact points required by law are all in the imprint. To the imprint
Becoming a reseller
Applications run through the panel, because an application without an account cannot be assigned to anyone. To the application
Already a customer?
Then a ticket is the shortest way. It opens next to the machine you mean, so nobody has to ask which one it is.